Last Updated: 30/07/2025
Who We Are
Welcome to My Patient Advice (mypatientadvice.co.uk) (“we”, “our”, “us”). We are committed to protecting your privacy and handling your personal data in a transparent, safe, and lawful manner. This Privacy Policy explains what personal information we collect, how we use it, and your rights under UK data protection law.
Information We Collect
We only collect personal data that you voluntarily provide when you contact us using our contact form. This includes:
Name
Email address
Contact telephone number
We do not collect medical records, sensitive health information, or data from children.
How We Use Your Information
We will use the personal data you provide to:
Respond to your enquiries or feedback
Communicate with you regarding your request
Maintain a record of our correspondence
We do not share or sell your information to third parties.
Lawful Basis for Processing
We rely on the following lawful bases to process your personal data under the UK GDPR:
Consent – when you submit your contact details, you consent to us using this information to respond.
Legitimate interest – to manage our relationship with you and ensure quality of service.
Data Retention
We will retain your personal information only for as long as necessary to deal with your enquiry or as required by law. Once it is no longer needed, we will securely delete your data.
Your Rights
Under UK data protection laws, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict our processing in certain circumstances
- Withdraw consent at any time
To exercise these rights, please email us at: info@mypatientadvice.co.uk
Data Security
We take appropriate technical and organisational measures to protect your data from unauthorised access, loss, misuse, or disclosure.
Please note: the internet is not completely secure. We cannot guarantee the security of data submitted via the contact form and submission is at your own risk.
Sharing Your Information
We do not share your personal data with any third parties, unless required to do so by law or where necessary to respond to your enquiry (e.g., if using an email delivery provider).
Children’s Privacy
Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the effective date clearly indicated.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:
Email: info@mypatientadvice.co.uk
